Drowning in messages

Hello, You are probably reading this because you messaged me and I have asked you to email either the Kuiper Industries, or Inclusive Bytes support email addresses, the reason I'm asking this is fairly simple, I'm drowning in messages and as a result I'm missing things which leads to you (the customer) feeling like you are getting a poor service. How bad can it be? Well look at it this way, I run two companies, a SME digital marketing agency, and a non-profit that supports young people getting into digital industries, and at the same time helps social enterprises gain much needed tech skills. Each of these companies has;

• A phone number
• A generic email address
• A support email address
• A personal email address
• Facebook
• X
• Instragram
• Linkedin

Plus, I have a mobile (2 actually) with calls, SMS, and WhatsAPP. On top of that I have Personal social media on multiple channels. So at a rough count that is 26 different ways people can reach me. So why is email support so much better? Well for starters, it's often not just me who can deal with your request, at last count there are 20 odd people across the two companies, many of whom will be able to help you much quicker than I can. Secondly messages sent to support@ automatically go into a ticketing system, this means you get a receipt for your request and they cannot be lost or forgotten about. All in all, it's both better for both you and me if you send requests to a support address rather than WhatsApp, DM's or carrier pigeon.